Business Policy

FRL has earned a reputation for conducting its business with integrity and with respect for the interests of those our activities can affect. This reputation is an asset, just as real as our people and brands.

Our first priority is to be a successful business and that means investing for growth and balancing short-term and long-term interests. It also means caring about our consumers, employees and shareholders, our business partners and the world in which we live.

To succeed requires the highest standards of behaviour from all of us. The general principles contained in this Code set out those standards. More detailed guidance tailored to the needs of different countries and companies will build on these principles as appropriate, but will not include any standards less rigorous than those contained in this Code.

We conduct our operations with honesty, integrity and openness, and with respect for the human rights and interests of our employees.

We shall similarly respect the legitimate interests of those with whom we have relationships.

• Obeying the Law

FRL is required to comply with the code of conduct of the Recruitment and Employment confederation and the laws set out by the Government.

• Employees

FRL is committed to diversity in a working environment where there are equal opportunities, mutual trust and respect and where everyone feels responsible for the performance and reputation of our company.

We will recruit, employ and promote employees on the sole basis of the competencies, skills and abilities needed for the work to be performed.

The company does not hold any prejudice based on age, race, creed, colour, religion or sex.

We are committed to safe and healthy working conditions for all employees. We will not use any form of forced, compulsory or child labour.

We are committed to working with employees to develop and enhance each individual's skills and capabilities.

We respect the dignity of the individual and the right of employees to freedom of association.

We will maintain good communications with employees through company based information and consultation procedures.

• Consumers

FRL is committed to providing services, which consistently offer value. Services will be accurately and properly advertised and communicated.

• Shareholders

FRL will conduct its operations in accordance with internationally accepted principles of good corporate governance. We will provide timely, regular and reliable information on our activities, structure, financial situation and performance to all shareholders.

• Business Partners

FRL is committed to establishing mutually beneficial relations with our suppliers, customers and business partners.

In our business dealings we expect our partners to adhere to business principles consistent with our own.

• Community Involvement

FRL strives to be a trusted corporate citizen and, as an integral part of society, to fulfil our responsibilities to the societies and communities in which we operate.

• Public Activities

FRL will co-operate with governments and other organisations, both directly and through bodies such as trade associations, in the development of proposed legislation and other regulations that may affect legitimate business interests.

FRL neither supports political parties nor contributes to the funds of groups whose activities are calculated to promote party interests.

• The Environment

FRL is committed to making continuous improvements in the management of our environmental impact and to the longer-term goal of developing a sustainable business.

FRL will work in partnership with others to promote environmental care, increase understanding of environmental issues and disseminate good practice.

• Competition

FRL believes in vigorous yet fair competition and supports the development of appropriate competition laws. FRL and its employees will conduct their operations in accordance with the principles of fair competition and all applicable regulations.

• Business Integrity

FRL does not give or receive, whether directly or indirectly, bribes or other improper advantages for business or financial gain. No employee may offer, give or receive any gift or payment which is, or may be construed as being, a bribe. Any demand for, or offer of, a bribe must be rejected immediately and reported to management.

FRL accounting records and supporting documents must accurately describe and reflect the nature of the underlying transactions. No undisclosed or unrecorded account, fund or asset will be established or maintained.

• Conflicts of Interests

All FRL employees are expected to avoid personal activities and financial interests which could conflict with their responsibilities to the company.

FRL employees must not seek gain for themselves or others through misuse of their positions.

• Compliance - Monitoring - Reporting

Compliance with these principles is an essential element in our business success. The FRL Board is responsible for ensuring these principles are communicated to, and understood and observed by, all employees.