Our client is a well known managed services provider, due to further expansion they currently have an opportunity for an operations general manager to join the team covering 4 banking customers in the city.
To provide leadership, management and development of an agreed portfolio of Norland Managed Services contracts, ensuring financial and operational commitments are met and exceeded.
Responsibilities
1.Develop a portfolio of profitable contracts that deliver all contractual commitments and provide an exceptional level of service to the customer.
2.Provide a healthy and safe working environment where both the clients’ and Company’s health and safety policies and processes are effectively implemented and reviewed as a priority. Ensure all staff is trained in the appropriate health & safety procedures.
3.Ensure your team has the skills and motivation to carry out their roles to the best of their abilities by training, developing and mentoring direct reports and building a culture of continual development. This includes all staff attending the Company induction day and mandatory management and H&S training.
4.Continually focus on developing the business through building customer relationships and ensuring that resources are able to manage this growth ie. through a robust but realistic succession plan.
5.Ensure that opportunities for the development of existing contracts are exploited to deliver increased turnover and profitability. Ensure additional services and projects are always offered to the customer and that their total satisfaction leads to contracts never being lost.
6.Be constantly visible and accessible to the team and to customers.
7.Ensure all financial targets are met. Develop, understand and manage the financial plans for revenue and profit delivery and effectively manage WIP and debt.
For full details please contact Paul Stephens
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